Frequently Asked Questions

  • What are your biggest sellers?
    We stock a number of items from a long list of suppliers, but our biggest sellers from that list are LauRie jeans and trousers and D.E.C.K by Decollage.
  • Do you sell gift vouchers?
    Yes, we sell £10 and £25 gift vouchers that can be redeemed in store.
    Our vouchers are presented in a lovely box, to make a nice present.
    Unfortunately we are not able to redeem these vouchers online yet.
    Click here to view our gift cards.
  • Will you be getting an item back in stock?
    If the supplier has it in stock, we can order it. Others we like to keep exclusive so once they have sold out its highly like that we won’t be ordering it again.
  • The item I ordered was not available for delivery?
    We aim to provide you with the items you have purchased, however in rare occurrences the exact item may not be available. We will contact you directly if this happens,
  • What sizes do you stock?
    We aim to stock sizes covering 8 to 22, in UK sizes. Some ranges may be one size only, we will provide a size range for these items however can not guarantee it will fit as expected.
  • An item in my order was damaged on arrival, how can I exchange it?
    Please contact us to arrange an exchange, to do this complete our returns form and request a replacement at www.wardrobe24.co.uk/pages/returns
  • What is your returns policy?
    For in store purchases, you will have to come in store to return the item. For online purchases you will need to complete the returns request form and return the item by post.
    Our returns policy applies to all returns, this can be found at www.wardrobe24.co.uk/pages/delivery-and-returns
  • I keep getting emails, how can I unsubscribe?
    We respect your privacy and ensure that any marketing has a clear unsubscribe option. If you wish to unsubscribe from all marketing, please click here.
  • How can I keep up to date with the latest news and products you sell?
    We can be found on facebook, instagram or you can register your details to be notified by email and sms.