Delivery and Returns

Delivery

Wardrobe at 24 will aim to ship your order as soon as possible, this will be the next working day for most orders.
Expected delivery times are within 2-3 working days after dispatch.

We are only able to ship items to postal addresses within the UK.

 

If you do not receive your goods within 7 days after dispatch, please contact us.

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Click and Collect

An option to collect your order from our store in Botley will be available in the checkout.

Please note that you can only collect during our normal opening hours, these can be found on our Contact Us page.

If you do not collect your goods within 7 days, we reserve the right to refund and cancel your order. If you are unable to collect your order, please contact us and arrange delivery or request a refund.

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Returns

To submit a returns request, please click here.

To complete your return, we request that you arrange it with us first and require a receipt or proof of purchase.

We are able to accept returns from our online store in person or by post, please return your item/order to: 24 High Street, Botley Southampton, Hampshire, SO30 2EA, United Kingdom.
See our In store Refund and Returns section for information on how we process in store returns.

Our return policy lasts 14 days from the day you received your order, or purchased in our store. Within this period you can inform us of your intent to return an item or your complete order, this is the notification date. You will then have 14 days from this notification date to return the item/order to us.
If 14 days have gone by since you received your order or completed your purchase in store, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items, unless defective/damaged

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after the notification date

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In store Returns and Refunds

We are able to accept online returns in our store, however these will not be processed by the staff in store. As such we are unable to offer in store exchanges.

If you have requested a refund, the refund will be processed using the same payment method used for your order. Our normal refunds policy applies.

All in store purchase returns will be handled in store by our staff.

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Click and Collect Returns

All click and collect orders are treated as online orders, as such the return of your order should be requested as per our normal returns process.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wardrobe24.co.uk.

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@wardrobe24.co.uk and send your item to: 24 High Street, Botley Southampton, Hampshire, SO30 2EA, United Kingdom.
When exchanging an item, we reserve the right to charge postage and packaging to send out a replacement item. Postage and packaging will not be charged for defective/damaged items that are being replaced.

If you request an in store exchange, we reserve the right to refuse the exchange if there are obvious signs of use.

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Gift cards are non-refundable, however we appreciate that at times you may not be able to use the gift card in the time frame provided. If you have a gift card that is about to expire or has expired, without being used, please contact us on sales@wardrobe24.co.uk.

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Shipping

To return your product, you should return your item/order to: 24 High Street, Botley Southampton, Hampshire, SO30 2EA, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item, we advise that you get proof of postage and if possible use a trackable and insured service.

Your statutory rights are not affected by any of our policies.
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